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[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...

4 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

4 VOTE

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed

over 1 year ago in Core API 1 Backlog

4 VOTE

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564

over 1 year ago in Knowledge Base 0 Backlog

5 VOTE

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.

over 1 year ago in Admin Experience 2 Backlog

2 VOTE

Expose Conversation Custom Fields to Plugin SDK

Right now if we need to access custom fields on a Conversation via the Plugin SDK, we need to issue a server-side API request to GET /conversations/:id. It would be helpful to expose conversation custom fields to the Plugin SDK in the same way as ...

8 months ago in SDK 1 Backlog

3 VOTE

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.

about 1 year ago in Knowledge Base 1 Backlog

4 VOTE

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.

over 1 year ago in Existing integrations 0 Backlog

12 VOTE

Enable notifications for discussions

Enable pop up notifications for discussions (Not just conversations with emails and comments)

about 4 years ago in Notifications 1 Backlog

7 VOTE

Add a chat widget landing page to the chat widget

Add a chat widget landing page when visitor opens widget that offers different resources such as ability to start a chat conversation, view previous chat conversations, view Help Center articles, submit a CSAT rating, and more.

over 2 years ago in Live Chat 0 Backlog

5 VOTE

Ability to trigger rules when a teammate becomes OOO

Example: WHEN "Inbox Owner" is OOO, THEN "Notify Teammate"

over 1 year ago in Workflows 1 Backlog

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