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Color coding for shared calendar events

We are using a shared calendar and hoping to have specific event types show as unique colors: For example 1. Training = Blue 2. Demos = Green When viewing this shared calendar within Front Calendar feature or setting the event it does not appear t...
over 4 years ago in Cal Collaboration / Calendar View 2 Backlog

Views And (inclusive) Conditions

The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
about 2 years ago in Core Product Experience 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
12 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
12 months ago in AI / AI summary 0 Backlog

Active Label sync with Gmail

The team has wanted to start trying to use some AI tools to start helping with their inboxes. One of those tools works in either Outlook or in Gmail. It creates Labels (in Gmail) then automatically sorts the emails based on the content and trainin...
4 months ago in Two-way sync 0 Backlog

Report on individual tags

No description provided
about 3 years ago in Analytics - Breakdown - Tags / Insights 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
over 1 year ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Reschedule link for meeting with recurrence

I need to create sessions with recurrence every Tuesday, for example, and if I'm not there, the people invited need to be able to modify the sessions. Unfortunately, this is NOT possible, only if I create a session without recurrence. With recurre...
4 months ago in Schedule - manage your calendar 0 Backlog

Add existing Tags to import message endpoint

When using https://api2.frontapp.com/inboxes/[inbox id]/imported_messages endpoint, enable the ability to add existing tags, not only new one
4 months ago in Core Product Experience 0 Backlog

Docusign integration

No description provided
about 3 years ago in New integration requests 1 Backlog