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Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
over 1 year ago in Knowledge Base 0 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
almost 2 years ago in Live Chat 0 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
12 months ago in Core API 0 Will not do

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
about 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 0 Backlog

Merge conversation using API

No description provided
over 1 year ago in Core API 0 Backlog

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
8 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Keyboard shortcut: block sender

No description provided
over 1 year ago in Core Product Experience 2 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
about 2 years ago in Client Platform 0 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
about 1 year ago in Chatbots / Live Chat 1 Backlog

Ability to select multiple attachments to drag/drop to desktop or other app

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.
about 1 year ago in Client Platform / Core Product Experience 0 Backlog