All ideas

On mobile, please find a way to navigate from one thread to another easily [interpretation: when you have a conversation open in mobile app then to move to another conversation you have to navigate back to the conversation list. You can't just go ...

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

When you view a completed Chatbot<>Visitor conversation in the conversation UI, we see the AI/Visitor messages differentiated by being bolded or not. While the HTML version of the message accessible via the API does contain the same bolding,...

Select signature when using the [Reply with a message template] rule or macro action.

Aggregate metrics by median/percentiles, not only averages

Allow admins to configure an address that phishing emails should be sent to

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...

The ability to create a linked conversation via the API and attach it to an existing conversation

Similar to how the Salesforce and Hubspot rules work