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Setting to always show CC line when composing a message

No description provided
almost 4 years ago in Message headers / metadata 1 Backlog

Show full server name when hovering in Connectors

When building a Connector, if your server URL is long it's hard to remember where the server URL ends and where your endpoint begins. The space where the server URL is shown is decently small, compared to how long these URLs can be and so they are...
4 months ago in Dynamic objects 0 Backlog

Support sidebar plugin on mobile, or webapp support on mobile

Empower Work has an Ai assistant built as a custom sidebar plugin, but they don't have access to the plugins via mobile or webapp on mobile.
7 months ago in Mobile 0 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
11 months ago in Insights 0 Already available

Nesting / Grouping Views

As a user with lots of views, I would like to be able to nest/group views together and collapse groupings, so that my views are more manageable and easier to navigate.
about 2 years ago in Core Product Experience 0 Backlog

Oracle Netsuite integration

PlascoID has requested an Oracle Netsuite integration, because this is where they document all their support ticket. For each conversation, they manually create a ticket in Oracle Netsuite, copy-pasting the content of emails and associating a stat...
about 2 years ago in New integration requests 0 Backlog

Ability to add internal notes through Zoho

No description provided
4 months ago in Developer Platform 0 Backlog

Support for custom lead ratings - Zoho

No description provided
4 months ago in Developer Platform 0 Backlog

Ability to create custom fields via the API

No description provided
over 2 years ago in Developer Platform 0 Backlog

Keyboard shortcut: block sender

No description provided
about 2 years ago in Core Product Experience 2 Backlog