All ideas

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Export tags to CSV

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

almost 2 years ago in Admin Experience 0 Backlog

3 VOTE

Play and send audio messages directly within the chat interface

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...

12 months ago in Live Chat / WhatsApp 1 Backlog

9 VOTE

Docusign integration

No description provided

almost 3 years ago in New integration requests 1 Backlog

4 VOTE

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app

over 1 year ago in Knowledge Base 0 Backlog

5 VOTE

Calendar notifications sent by an email and as a pop up

This would be really helpful if calendar notifications can be sent also as an email. Many times I get pop-up notifications on my computer, but if I am really busy I just click the x and get on with what I was doing. Often time resulting in that ev...

over 1 year ago in Event notifications 0 Backlog

3 VOTE

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....

12 months ago in Contacts 1 Backlog

5 VOTE

Pin message to top of a conversation

No description provided

over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 1 Backlog

3 VOTE

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

12 months ago in Channel API / Core API 0 Backlog

3 VOTE

Restrict individual channels

Ability to restrict end-users from adding individual channels

12 months ago in Admin Experience 0 Backlog

3 VOTE

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

12 months ago in Developer Platform / Knowledge Base 0 Backlog

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