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Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
11 months ago in Admin Experience 0 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 1 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
over 1 year ago in Analytics - Conversation origin and journey 0 Backlog

Shared scheduling link for multiple people

Ability to have scheduling links for 2 or more people so that all teammates can offer their availability and a guest can schedule with any of them.
almost 4 years ago in Cal Collaboration / Scheduling Links 0 Backlog

Allow users to easily track dynamic objects

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...
about 1 year ago in Dynamic objects 0 Backlog

Log emails from Front to Gainsight

Similar to how the Salesforce and Hubspot rules work
almost 2 years ago in Existing integrations 0 Backlog

Download Sequence info as csv

No description provided
almost 4 years ago in Outbound/Sequences 1 Backlog

Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
about 1 year ago in Knowledge Base 0 Backlog

Docusign integration

No description provided
over 2 years ago in New integration requests 1 Backlog

Swipe right or left while in read mode of an email on the mobile app to go to the next or previous one, respectively

while in Read mode of an email in the mobile app, there is a need to swipe either left or right to navigate to the previous or the next emails, respectively.
almost 2 years ago in Mobile 0 Backlog