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[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
7 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Reply as a new conversation

Similar to forward as a new conversation, but with the same recipients.
over 1 year ago in Compose - write efficiently with quality 3 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
about 2 years ago in Admin Experience 0 Backlog

View reply button on the screen at all times (without needing to scroll for long conversations)

In long messages, you have to scroll up or down to get to the reply button and compose. Request to have the ability to reply at all times from the screen.
about 2 years ago in Core Product Experience 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
about 3 years ago in All platforms / Core Product Experience 1 Backlog

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
7 months ago in SLA / Time-based options 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
11 months ago in Core Product Experience 1 Backlog

View internal KB on mobile app for end users

The ability to view internal articles on the mobile app
about 1 year ago in Knowledge Base 0 Backlog

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
about 2 years ago in Core Product Experience / P3 display 1 Backlog

ActiveCampaign integration

Support for syncing contacts and campaigns.
almost 4 years ago in New integration requests 0 Backlog