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Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
7 months ago in Partner Integrations 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
7 months ago in Dynamic objects 0 Backlog

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review
7 months ago in AI / AI tagging 0 Backlog

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
11 months ago in New integration requests 1 Will not do

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
about 2 years ago in Teammate management 0 Backlog

Rule description

Add a "description" field to rules to explain what they do, why they were created, who is responsible for their maintenance, etc.
over 2 years ago in Rule management 0 Backlog

[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
7 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Allow a user to send a message only if certain criteria are met

There is currently no way to prevent a user from sending a message. Some examples could be: allow only if the conversation has the tag "approved" block sending to external domains if the conversation has the tag "internal" only allow account manag...
about 1 year ago in Rule library 0 Backlog

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.
about 2 years ago in Attachments / Core Product Experience 0 Backlog

Slack channels should still import message text/content if attachment size is too large

Currently we fail to import messages if the message contains a file over 25MB. However, it would be nice if we dropped the attachments that are too large, and still imported the message text. When this happens we should also display some type of w...
about 1 year ago in Existing integrations 0 Backlog