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Activation1
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Admin Experience138
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AI152
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Backoffice2
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Client Platform96
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Contacts80
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Core Product Experience631
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Developer Platform341
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Insights64
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Analytics areas0
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Analytics Exporting Data3
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Analytics Functionality12
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CSAT19
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Direct connectors0
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Insights - Systems0
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Metrics13
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Breakdowns and totals2
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Metrics by type5
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Knowledge Base76
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Live Chat101
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Search28
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Systems69
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[KB insights] Front Analytics Reporting for Knowledge Bases
Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
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Option to have view number counter display all conversations (instead of just open conversations)
It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
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