All ideas

Showing 1683

Ability to set a Primary Email & Phone for our Front Contacts

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....

9 months ago in Contacts 1 Backlog

12 VOTE

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...

about 3 years ago in Load balancing 1 Backlog

12 VOTE

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export

about 3 years ago in Desktop 1 Backlog

6 VOTE

Saved Search / view

The ability to save searches so you don't have to type them out each time.

over 1 year ago in Core Product Experience / Search 0 Backlog

3 VOTE

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...

9 months ago in Channel API / Core API 0 Backlog

3 VOTE

Restrict individual channels

Ability to restrict end-users from adding individual channels

9 months ago in Admin Experience 0 Backlog

3 VOTE

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...

9 months ago in Developer Platform / Knowledge Base 0 Backlog

8 VOTE

Disable smart merge for individual inboxes

No description provided

about 2 years ago in Merge / privacy leaks / threading 2 Backlog

1 VOTE

Manage Shifts with Teammate Groups

No description provided

3 months ago in Admin Experience / Workforce management 0 Backlog

5 VOTE

Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.

over 1 year ago in Developer Platform 0 Backlog

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