ADD A NEW IDEA

All ideas

Showing 1711

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.
3 months ago in Workflows 0 Backlog

Filter message templates

Instead of seeing only 4 recent templates, and then ALL templates and having to scroll through everyone's, can we either increase the RECENT section or be able to filter by our own personal templates?
over 1 year ago in Message templates 1 Backlog

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...
6 months ago in Knowledge Base 0

Shopify inbox/chat channel integration

No description provided
almost 3 years ago in New integration requests 2 Backlog

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.
6 months ago in AI / AI tagging 0 Backlog

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.
6 months ago in Admin Experience 0 Backlog

Sync calendar events past the next 12 months

Expands the range for syncing calendar to Front past 1 year
about 2 years ago in Calendar View / Managing/Updating Events 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
almost 4 years ago in Existing integrations 0 Backlog

Sharepoint integration

More context here: https://community.front.com/front-certified-administrators-52/sharepoint-integration-733?tid=733&postid=1745#post1745
about 2 years ago in Existing integrations 1 Backlog

API-triggered transitions for conversation stages

No description provided
10 months ago in Conversation Stages 1 Will not do