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Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
6 months ago in Tags 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
over 1 year ago in Knowledge Base 0 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
almost 2 years ago in Chatbots 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
almost 2 years ago in Chatbots 0 Backlog

Ability to create custom fields via the API

No description provided
about 2 years ago in Developer Platform 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
over 1 year ago in Notify 0 Already available

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 3 years ago in Desktop 1 Backlog

Open attachments in Google workspace

Open attachments in cloud software (ie google sheets, docs etc
over 1 year ago in Attachments 1 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
9 months ago in Admin Experience 1 Backlog

[context] Ai tagging based on entity in conversation (date, duration, amount...)

Situation & Request Wish to tag based on non-semantic values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in enti...
6 months ago in AI / AI tagging 0 Backlog