The ability for Views to have an "AND" condition (rather than OR). Example: I want the view to shown me all conversations with Tag A and Tag B applied. Currently Views would show conversation with either Tag A or Tag B applied.
Many companies or organisations use external software that is reliant on character shortcuts, such as '/'. This can conflict with Front's own built-in '/' shortcut for Templates. Allowing modification of this character or the option to disable thi...
To have the ability to turn off the reading pane (conversation view) and only see list of emails
Having just started using Front (previously used Outlook), I find the Front screen far too busy and cluttered. I would much prefer the option to turn off the reading pane which makes the screen much clearer and easier to read.
Set chatbot hours and/or conditionally split chatbot responses based on hours
At a high level we would like to be able to only have our chatbot run in Off Hours and have our support representatives handle all live conversation during business hours. So part 1 of the request: be able to set the chatbot to only turn on during...
There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.
[measure] Track conversation tagged by AI in export
Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
Some businesses are using Outlook delivery receipts emails as a formal legal guarantee that information has been shared and Front doesn't provide that today