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Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...

over 3 years ago in Increase granularity of admin permissions 0 Backlog

4 VOTE

Language support: Chinese

No description provided

11 months ago in Native features 0 Backlog

4 VOTE

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...

11 months ago in CSAT - Customisation - Survey 0 Backlog

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

17 VOTE

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...

almost 4 years ago in Data retention 0 Backlog

17 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

3 VOTE

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...

8 months ago in Insights 1 Will not do

5 VOTE

Exportable data from Chatbot interactions

We include various open-ended questions in our chatbot flow, it would be useful to be able to export the chatbot responses into a spreadsheet for analytics.

about 1 year ago in Chatbots 0 Backlog

5 VOTE

Salesforce integration - Send Email to Salesforce - Log to Opportunity records

Customers wany to be able to use the Send Email to Salesforce rule action to log emails to Opportunity records. More discovery would be needed to understand how feasible this is. https://frontjira.atlassian.net/browse/PB-7640

about 1 year ago in Existing integrations 0 Backlog

17 VOTE

Add internal discussions to Analytics

No description provided

almost 4 years ago in Metrics by type 0 Backlog

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