All ideas

Showing 1696

Allow disabling calendar notifications

This idea is related to https://front.ideas.aha.io/ideas/PRD-I-4204 from a technical perspective, but would solve a different 'problem'. I don't use Front's calendar. We have the - very cool - Notifications section in our profile to control the no...

over 1 year ago in Event notifications 0 Backlog

2 VOTE

Allow easy swapping between primary and redirect domains in KB domain settings

Right now it's not currently possible to easily change a domain from primary to redirect in the KB Domains settings tab. You have to delete domains and then add them back in a specific order to ensure they are either redirect or primary which is a...

6 months ago in Knowledge Base 0

9 VOTE

Automatically Archive Calendar Invite after RSVP

When a calendar invite is acknowledged (Yes, Maybe, No), automate archiving of email (or create a prompt for that action)

about 2 years ago in Cal/scheduling efficiency 0 Backlog

15 VOTE

KnowBe4 integration

No description provided

over 3 years ago in New integration requests 2 Backlog

7 VOTE

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...

over 1 year ago in Live Chat 0 Backlog

6 VOTE

A preference to default to time stamp

No description provided

over 1 year ago in Triage - get to inbox 0 5 Backlog

17 VOTE

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

about 4 years ago in AI / AI angel (QA before sending) / Other (workflows) 0 Backlog

8 VOTE

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.

almost 2 years ago in Workflows 4 Backlog

2 VOTE

[activation] Retroactive AI Tagging

Apply sentiment tags retroactively to previous conversations once properly trained.

6 months ago in AI / AI tagging 0 Backlog

2 VOTE

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

6 months ago in Admin Experience 0 Backlog

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