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Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...

6 months ago in Dynamic objects 0 Backlog

4 VOTE

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

11 months ago in Other (CPX) 0 Backlog

11 VOTE

More color options for calendar events

Request to choose from a larger range of colors for calendar events

over 2 years ago in Calendar View 0 Backlog

4 VOTE

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...

11 months ago in AI / AI answer for chat / Knowledge Base 0 Backlog

3 VOTE

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...

9 months ago in SLA / Time-based options 0 Backlog

6 VOTE

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

over 1 year ago in Chatbots 0 Backlog

6 VOTE

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.

over 1 year ago in Knowledge Base 2 Backlog

17 VOTE

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...

almost 4 years ago in Conversation/inbox permissions 1 Backlog

8 VOTE

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.

almost 2 years ago in Live Chat 0 Backlog

16 VOTE

Retroactive rule

When a rule is created, the end user should be given the option to apply this rule to conversations in the open state in the inbox if they meet the conditions.

almost 4 years ago in Rule management 0 Backlog

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