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Showing 1695

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...

5 months ago in Partner Integrations 0 Backlog

6 VOTE

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...

over 1 year ago in Chatbots 0 Backlog

18 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

16 VOTE

CSAT: Multiple language support

No description provided

over 3 years ago in CSAT - Customisation - general 0 Backlog

6 VOTE

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.

over 1 year ago in Knowledge Base 2 Backlog

2 VOTE

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...

5 months ago in Dynamic objects 0 Backlog

2 VOTE

[activation] have the training messages to respect the rule conditions

situation: If the rule conditions have a not from X, then it's confusing to have messages in the training messages not respecting the rule condition request: Respect the rule conditions for the selection of the message to review

5 months ago in AI / AI tagging 0 Backlog

8 VOTE

Sync the Drafts folder from Exchange Online into Front, into Drafts

Please sync the Drafts folder from Exchange Online into Front, into Drafts. (Same as you do for other folders in an Exchange Online mailbox). For context: Sage 200 accounting software generates emails into Drafts of a user's mailbox. User then has...

almost 2 years ago in Two-way sync 0 Backlog

17 VOTE

Ability to edit all events in a recurring series, instead of just one event

No description provided

almost 4 years ago in Managing/Updating Events 0 Backlog

17 VOTE

Language support: Spanish

No description provided

almost 4 years ago in Native features 0 Backlog

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