All ideas

Ability to set up an approval workflow so that certain teammates can approve an article before it is allowed to be published

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.

When creating a view under analytics you have the ability to send yourself automated reports via email. When looking at the "tags" report you have the option to select "all tags" or "filtered tags". Currently the emailed reports always function as...

Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...