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Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
about 1 year ago in Admin Experience / Workspaces 0 Backlog

Show number of matches in a conversation + navigate between them

When a conversation has more than one match, it is not visible unless: I scroll through the conversation thread and see highlights I redo my search inside the conversation with a cmd+f or ctrl+f shortcut I wish to be able to know that a conversati...
about 1 year ago in Search result previews (P2) / Search Results 0 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
5 months ago in AI / AI compose / Core Product Experience 0 Backlog

Support searching with a wildcard (*) in query and filters

Adding a wildcard (*) to my query does not always return results with variations in words (truncation) https://front.atlassian.net/browse/PB-56125?atlOrigin=eyJpIjoiNWQ5YzdlNWIyOTFkNDRkMDk2ZDRjODlkMTZhNzgyMDgiLCJwIjoiaiJ9
over 1 year ago in Matching 0 Backlog

Introduce temporary breaks as an availability status (other than just Out of Office)

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.
almost 2 years ago in Teammate availability 0 Backlog

Hubspot Tracking & Logging of emails (like Gmail)

In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...
12 months ago in Developer Platform 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
almost 2 years ago in Core Product Experience 0 Backlog

Custom fields for Channels

While custom fields are currently enabled on the Inbox level, having these fields enabled a step further on the Channel level – the actual email customers use for example – would allow you to dynamically insert phone numbers, names, and other impo...
almost 2 years ago in Custom fields (smart rules) 0 Backlog

Merge conversation rule trigger

No description provided
over 3 years ago in Rule trigger 0 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
2 months ago in Auto-reply / Email channels 0 Backlog