ADD A NEW IDEA

All ideas

Showing 1685

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
6 months ago in Admin Experience 1 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
about 1 year ago in  0 Backlog

Improved analytics for Front Chat

No description provided
about 2 years ago in Live Chat 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
10 months ago in Outbound/Sequences 0 Backlog

Initiate an email from a personal address in a shared inbox

I'd like to be able to start an email "in a shared mailbox" but sending from my personal email address/inbox so that any replies show up in the shared mailbox as open/assigned to me. Most of our users communicate with customers using their own ema...
over 1 year ago in Core Product Experience 0 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
almost 3 years ago in Workspaces 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
about 1 year ago in CSAT metrics and reporting 0 Backlog

Allow rules and macros to "reply all"

Allow rules to reply all instead of replying to the sender.
over 3 years ago in Auto-reply 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
8 months ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Virtru encryption integration

 
almost 4 years ago in New integration requests 0 Backlog