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Front to display "Unavailable", "In A Meeting" based on calendar events

Front has become a wonderful tool but as a business owner, I find myself having to change my status if I am at a meeting or busy. It would be nice that since its reading the calendar access that it display an orange, yellow, or red notification wi...
over 2 years ago in Cal/scheduling efficiency / Calendar View 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
almost 2 years ago in Knowledge Base 3 Already available

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
11 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Merge conversation rule trigger

No description provided
about 4 years ago in Rule trigger 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
over 1 year ago in Chatbots / Knowledge Base 1 Backlog