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    Disable request tracking in Customer Portal

    As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
    7 months ago in Customer Portal 0 Backlog

    Hide inbox from the Move to dropdown

    Our instance is growing, and we have more and more inboxes. Some of these inboxes should never have anything moved into them. Other inboxes would be great to limit only to users who have access to the inbox. Would be great if we could provision pe...
    about 2 years ago in Collaborate - work together seamlessly 0 Backlog

    Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

    We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
    about 2 years ago in Chatbots 0 Backlog

    Changing the transcript email subject line from Front Chat

    Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
    about 2 years ago in Front Chat 1 Backlog

    Default sending field to BCC for an inbox

    Suggestion to have bcc field as default when creating message (new or forwarding, replying)
    over 3 years ago in Composer 2 Backlog

    Outbound Chat Capability

    Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
    over 2 years ago in Live Chat 2 Backlog

    Create Rule From Selected Message in the inbox

    Starting the Rule Creation Process from an Example Message would Improve Workflow Given, rules are designed to manage what happens to a particular type of incoming message, it would be logical to start the process of rule create using an example m...
    over 1 year ago in Workflows 2 Backlog

    Multiplication in a dynamic variable

    Allow someone to multiply a dynamic variable by a number or other dynamic variable.
    10 months ago in Client Platform 0 Backlog

    Keyboard shortcut: copy conversation ID and link

    It really would be nice to be able to copy the conversation link using a shortcut.For faster sharing but also for example: we have a application, you can paste the front url in there, it will extract the conversation ID, call the REST API and do s...
    over 2 years ago in Collaborate - work together seamlessly / Keyboard shortcuts 3 Backlog

    Front Chat SDK as NPM package

    As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
    almost 2 years ago in Dev Relations / Front Chat 1 Backlog