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Manage Shifts with Teammate Groups

No description provided
7 months ago in Admin Experience / Workforce management 0 Backlog

Virtru encryption integration

 
about 4 years ago in New integration requests 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
9 months ago in AI / AI tagging 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
about 4 years ago in Create New Event / Managing/Updating Events 0 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
11 months ago in Knowledge Base 0 Backlog

Internal-Front Broadcasting option

Something that pops up when you enter the tool, similar to how Front provides feature updates. We want to use this for company announcements, in lieu of blasting an email to everyone in Front.
about 1 year ago in Core Product Experience 0 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
over 1 year ago in Chatbots 6 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
2 months ago in Admin Experience 0 Backlog

A centralized team calendar for a shared inbox

No description provided
over 2 years ago in Cal Collaboration 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
about 1 year ago in Core Product Experience 1 Backlog