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Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
over 1 year ago in Knowledge Base 3 Already available

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
about 2 years ago in Internal discussions 0 Backlog

AI Translate - Include the translation of the Subject line

No description provided
2 months ago in AI message translation 0 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
over 2 years ago in Scheduling Links 0 Backlog

Enable AI for specific teammates / inboxes

Ability to allow select users / inboxes, etc. to use AI features.
about 2 years ago in AI / AI settings 0 Backlog

Default sending field to BCC for an inbox

Suggestion to have bcc field as default when creating message (new or forwarding, replying)
almost 3 years ago in Composer 2 Backlog

Ability to initiate 1:1 WhatsApp conversation with more than one person at a time

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...
about 2 years ago in Signature management 0 Backlog

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...
almost 2 years ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog

SLA rule on "last unreplied message"

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".
over 3 years ago in SLA 1 Backlog