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Manage Shifts with Teammate Groups

No description provided
7 months ago in Admin Experience / Workforce management 0 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
almost 2 years ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

View Contacts on Mobile App

No description provided
over 1 year ago in Contacts / Mobile 1 Backlog

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...
about 2 years ago in Scheduling Links 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
9 months ago in AI / AI extensibility 1 Backlog

Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
almost 2 years ago in Core Product Experience 1 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
9 months ago in AI / AI tagging 0 Backlog

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
4 months ago in Default channel management 0 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
7 months ago in Schedule - manage your calendar 0 Backlog

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog