ADD A NEW IDEA

All ideas

Showing 1789

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
about 3 years ago in Calendar View 2 Backlog

Merge conversation rule trigger

No description provided
almost 4 years ago in Rule trigger 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
7 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
about 2 years ago in Admin Experience 4 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Granular inbox and channel permissions

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.
5 months ago in Admin Experience / Conversation/inbox permissions / Increase granularity of admin permissions / Permissions 0 Backlog

Support STP files in chat

No description provided
7 months ago in Live Chat 0 Will not do

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
about 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
12 months ago in Insights 0 Backlog