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CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
2 months ago in Other channels 0

Granular inbox and channel permissions

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.
5 months ago in Admin Experience / Conversation/inbox permissions / Increase granularity of admin permissions / Permissions 0 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
about 3 years ago in Calendar View 2 Backlog

Merge conversation rule trigger

No description provided
almost 4 years ago in Rule trigger 0 Backlog

Support STP files in chat

No description provided
7 months ago in Live Chat 0 Will not do

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
about 2 years ago in Admin Experience 4 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
about 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
12 months ago in Insights 0 Backlog