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[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
9 months ago in AI / AI tagging 0 Backlog

Email was read rule trigger

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
almost 4 years ago in Rule trigger 1 Backlog

Enable Load Balancing for Rule Set

Load Balancing simply isn't offered in rule sets yet. This would be a plus.
over 1 year ago in Workflows 0 Backlog

Increase the number of pinned views in the sidebar

Increase the amount of views pinned to the sidebar to be more than 50 this is really helpful to maintain the organization of the workflow =
about 2 months ago in Views 0 Backlog

Add an option to individually sorting the different status tabs of an inbox

We would be interested in having the option to have individual sorting orders for the different status tabs of an inbox, for example, being able to sort the assigned tickets oldest-to-newest, but having the archive status be simultaneously sorting...
about 2 months ago in P2 display - conversation list 0 Backlog

Adjust displayed hours in calendar view

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...
about 2 months ago in Calendar View 0 Backlog

Open all conversations of metrics details with a P2+P3 UI

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them
about 2 months ago in Analytics - Widgets - timeline 0 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
over 1 year ago in Internal discussions 0 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
over 1 year ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 1 year ago in Signature management / Teammate Groups 0 Backlog