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Admins can filter the teammate list

From Company settings > Teammates, allow the list of teammates to be filtered by certain attributes. Please leave a comment with details on what you would like to filter on and for what purpose.
about 2 years ago in Teammate management 2 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
about 2 years ago in Chatbots 0 Planned

Add a forward button next to the reply button so it's more easily accessible

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Admins can create team vacation responders

Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
about 2 years ago in Teammate availability 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Log timeline activity on conversation subject being manually changed

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...
10 months ago in P3 display 2 Backlog

Multiple CSAT surveys per workspace

No description provided
about 1 year ago in CSAT 0 Backlog

Grammarly support in the Message Templates editor

Allow for using Grammarly when creating and editing Message Templates in Settings.
over 2 years ago in Message templates 0 Backlog

Knowledge Base: Send alerts to team when an article is updated

Must be able to have an easy way to notify the team of changes.
over 1 year ago in Knowledge Base 0 Backlog

Ability to add internal notes through Zoho

No description provided
about 2 months ago in Developer Platform 0 Backlog