All ideas

Showing 1715

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.

over 2 years ago in Live Chat 0 Backlog

9 VOTE

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.

over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

3 VOTE

Support BIMI (Brand Indicators for Message Identification)

5 months ago in Compliance & security 0 Backlog

10 VOTE

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...

over 1 year ago in Live Chat 4 Backlog

12 VOTE

Individual signature should not take priority over shared signature

As an admin, I can define a shared signature for a given channel/channels. However, if a user creates an individual signature, then the individual signature will become the default. How could an admin make sure that for a given inbox/channel, thei...

over 1 year ago in Signature management 0 Backlog

1 VOTE

Streamline management of teammate custom fields in table

Show and edit custom fields directly in teammates table without having to navigate into each user.

about 2 months ago in Custom fields 0 Backlog

5 VOTE

[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

9 months ago in AI / AI answer for chat 0 Backlog

20 VOTE

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.

almost 3 years ago in Advanced rule conditions and actions 0 Planned

12 VOTE

[channel] AI Compose for SMS, Chat, custom

No description provided

almost 2 years ago in AI / AI compose 2 Backlog

8 VOTE

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.

about 1 year ago in Live Chat 0 Backlog

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