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Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
3 months ago in Teammate invitation 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 1 month ago in CSAT - Customisation - Survey 0 Backlog
174 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 2 years ago in New integration requests 1 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
about 1 year ago in P1 navigation - left pane / Tags 2 Backlog

Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
6 months ago in Knowledge Base 0 Backlog

Delete message API Endpoint

Today, we can delete messages manually from the interface. Customers needs to be able to hide/delete automated replies by API, such as: Replies sent by the API (Reply to conversation endpoint) OOO auto replies Such replies are pretty dense in the ...
about 1 month ago in Core API 0

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
about 1 year ago in Core Product Experience 1 Backlog

Move Shared Inboxes to another area

As an admin, I have all the inboxes showing in my sidebar in case someone needs to me to go look at something. I also have an inbox in the workspace I support. I'd like to be able to "pin" or star or somehow move that inbox up so it's easier for m...
6 months ago in Triage - get to inbox 0 4 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
4 months ago in Core Product Experience / Counters 0 Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
3 months ago in Composer 1 Will not do