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Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically

To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
over 2 years ago in Collaborate - work together seamlessly 1 Backlog

I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
about 2 years ago in Mute / subscribe 0 Backlog

Admins can lock the value of teammate preferences

Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
over 2 years ago in Admins can lock teammate-level settings 0 Backlog

Sending voice messages in discussions and comments

No description provided
about 2 years ago in Comments / @ mentions / Internal discussions 1 Backlog

Ability to view draft revision history

When collaborating with teammates on email drafts, a revision history would allow for worry-free collaboration, keeping drafts of emails from accidentally being deleted. Auto saving drafts every few seconds when composing an email then being able ...
over 2 years ago in Composer 1 Backlog

Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
over 2 years ago in New integration requests 1 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
about 2 months ago in AI Topics / Rule conditions / SLA 0 Backlog

Customer Portal: Pre-filled requests

Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
3 months ago in Customer Portal 0 Backlog

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
about 1 year ago in Core API / Partner Integrations 1 Backlog

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule

Update the "Unsubscribe on unassign" preference to include additonal options such as being unassigned due to being OOO or unassigned via a rule. Some companies wish to leverage the unsubscribe feature for teammates when they're away for vacation o...
about 2 years ago in Mute / subscribe 0 Backlog