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Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
about 1 year ago in Dev Relations / Front Chat 1 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
almost 2 years ago in Search Ranking 0 Backlog

UI to build forms for embedding in external website

I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
over 1 year ago in Other channels 1 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
over 1 year ago in Metrics 1 Backlog

Manually Close / End a Front Chat conversation

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.
over 1 year ago in Live Chat 0 Planned

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
over 1 year ago in New integration requests 0 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
4 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Keyboard shortcut: select all (Ctrl+A) in the Spam & Trash folder to mass delete

Today, we are unable to use the select all shortcut in the spam folder, which makes mass deletion of spam messages difficult.
almost 2 years ago in Core Product Experience / Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Disable contact exporting for non-admins

Provide admin the ability to turn off contacts exporting for non-admins
almost 2 years ago in Contacts / Export 3 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
about 2 years ago in Analytics Widgets / Insights 2 Backlog