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[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
6 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 2 years ago in Core Product Experience 1 Backlog

"Snooze conversation" rule action

Ability to snooze a conversation from rules.
about 4 years ago in Missing core rule actions 7 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
about 1 month ago in Insights 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
over 1 year ago in Knowledge Base 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
over 1 year ago in Scheduling Links 1 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
7 months ago in AI / AI tagging 0 Backlog

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...
7 months ago in AI / AI tagging / CSAT 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
over 1 year ago in Knowledge Base 0 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
6 months ago in Ticketing 0 Backlog