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CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
about 4 years ago in CSAT 3 Backlog

RingCentral integration

No description provided
almost 4 years ago in New integration requests 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 2 years ago in Core Product Experience 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times / Insights 0 Backlog

[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
11 months ago in AI / AI compose 0 Backlog

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...
over 3 years ago in Desktop 0 Backlog

Macro action to snooze conversation

Ability to snooze a conversation from macros.
about 1 month ago in Macros 0 Backlog

Rule action to 'close conversation'

Hello, I was testing the 'close conversation' functionality and it can be usefull although we would like to check if we can automate this. The idea is to close a conversation after we have send the CSAT email to the user.
about 1 month ago in Core Product Experience / Rule actions 0 Backlog

Macro action to send a draft message

Hello, I would like Macros to be able to SEND a message to a customer. This would help me, in 1 clic, do the following actions :- send the message - set status to "waiting"- snooze for X days
about 1 month ago in Macros 0 Backlog

Provide a search function in a 3rd party system to select input in a macro

When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...
9 months ago in Developer Platform / Macros 0 Backlog