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[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
over 2 years ago in Accessing / Organizing Data 1 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
8 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

Full preview of message template

Our team sometimes needs to preview a full message template before selecting it, so it would be great to have a way to do this without having to select the message template. Have a preview button option that pulls up a modal with the full template.
11 months ago in Core Product Experience 1 Backlog

Knowledge Base Analytics

Must be able to review and improve content and see how cards are being used.
over 1 year ago in Knowledge Base 0 Already available

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
about 2 years ago in Core Product Experience 1 Backlog

Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
almost 2 years ago in Existing integrations 0 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
over 1 year ago in Assign / Workflows 0 Backlog

New [Is out-of-office] Teammate property for Dynamic Variables

Have a new [Is out-of-office] Teammate property to use in Dynamic Variables, in addition to [Is available] which returns false whether the status is Busy or Out-of-office.
6 months ago in Smart rules 0 Backlog

Show time off end date next to a teammate's name

No description provided
6 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
almost 2 years ago in Mobile 0 Backlog