All ideas

Showing 1683

Ability to recall an email

Ability to cancel & retrieve an email after sending

almost 4 years ago in Message headers / metadata 1 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

over 2 years ago in Teammate Groups 2 Backlog

28 VOTE

Align text and images (right-aligned, left-aligned, center)

No description provided

about 2 years ago in Composer 4 Backlog

4 VOTE

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

4 months ago in AI / AI similar conversations 0 Backlog

23 VOTE

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

almost 2 years ago in Workspaces 0 Backlog

34 VOTE

LinkedIn messages channel

No description provided

over 2 years ago in New integration requests 3 Backlog

3 VOTE

[accuracy] Option to reuse the message samples used for training after a tag deletion

Case: after tag deletion Situation: Currently, when an admin deletes an AI tag from an AI tagging rule, the associated message samples used for training are also removed. If the admin wishes to add the tag back, they must go through the process of...

3 months ago in AI / AI tagging 0 Backlog

7 VOTE

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

7 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

22 VOTE

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.

over 1 year ago in Printing 0 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

29 days ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

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