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Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
over 1 year ago in Metrics - misc improvements 1 Backlog

Remind to send the email after answering

Suggestion for Front to remind the user that some emails have been written but not sent. It has happened to me several times, when I compose a response to an email, but just forget to click on "Send".
over 1 year ago in Composer 0 Backlog

Allow additional URL schemes

The composer does not allow the use of uncommon URL schemes in hyperlinks, and does not automatically linkify URLs using uncommon URL schemes. Also, links in incoming messages that use uncommon URL schemes are silently blocked. They still appear t...
over 1 year ago in Core Product Experience 0 Backlog

Swiping improvements on the iOS apps

I’d like to put in a feature request to make better use of swiping in the Front iOS apps. A really useful feature in the default email client in iOS (Mail app) is the ability to do just about everything you need from the inbox list. Adjusting the ...
over 1 year ago in Client Platform / Mobile 1 Backlog

Productboard integration

Make it easy to collect and categorize feedback to Productboard.
almost 2 years ago in Developer Platform 0 Backlog

Tap to condense in iOS app

It would be great if, when you tap on an email on the iOS app (e.g., around the date/To/CC area), it would condense the message. That way if there are 2+ unread messages, I can condense each one as I finish reading so I can move on to the next unr...
almost 2 years ago in Mobile 0 Backlog

Tap to scroll in iOS

It would be super helpful if, when you tap the top center of the screen on iOS app, it scrolls to the top of the thread, condensing all messages. That way you can parse through each message to find the one that contains the information you're look...
almost 2 years ago in Mobile 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
almost 2 years ago in Live Chat 0 Backlog

Thumbnail preview of attachments on mobile

No description provided
over 3 years ago in Mobile 0 Backlog

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
almost 2 years ago in Accessing / Organizing Data 1 Already available