All ideas

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.

Number of drafts created by teammate, time in draft before sending etc.

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.

Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...