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Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
over 1 year ago in Knowledge Base 0 Backlog

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do

Export fields - same export fields in message export and in event exports

Proposed improvement: Provide all fields available in event exports in message export
over 2 years ago in Exports and API 0 Backlog

CSAT - send CSAT survey to multiple contacts (mass action)

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.
over 2 years ago in CSAT 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
over 1 year ago in Chatbots / Live Chat 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
over 1 year ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
over 1 year ago in Core Product Experience 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
over 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog