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End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...

5 months ago in Admin Experience / Workforce management 0 Backlog

6 VOTE

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

5 months ago in AI / AI insights / AI summary 0 Backlog

32 VOTE

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...

over 2 years ago in Teammate Groups 2 Backlog

50 VOTE

Google directory sync

Sync external contacts from Google Contacts into Front

over 3 years ago in Developer Platform 0 Backlog

10 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

9 months ago in CSAT - Customisation - Survey 0 Backlog

53 VOTE

Ability to recall an email

Ability to cancel & retrieve an email after sending

about 4 years ago in Message headers / metadata 1 Backlog

5 VOTE

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

5 months ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

15 VOTE

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)

about 1 year ago in Insights / Workflows 0 Backlog

26 VOTE

New metric: first reply handle time

In Analytics, measure handle time for first reply only

almost 2 years ago in Analytics - Times 0 Backlog

23 VOTE

Language support: German

Ability to use Front in German

over 1 year ago in Client Platform 2 Backlog

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