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Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
about 1 year ago in Admin Experience 0 Backlog

To be able to bookmark where you are in a shared mailbox

If you are scrolling through messages in a shared mailbox, and you get a notification into your personal inbox of a message, when you then click on your personal inbox to read the email and then afterwards go back to the shared mailbox, you lose y...
about 2 years ago in Navigate - find your work 0 Backlog

Ability to remove shared drafts from my view

No description provided
about 3 years ago in Shared drafts 1 Backlog

[action] Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
about 1 year ago in AI / AI insights / AI knowledge 0 Backlog

Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
about 2 years ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
about 2 years ago in Cal/scheduling efficiency 0 Backlog

Ability to share Excel file with Front email

No description provided
over 4 years ago in Desktop 0 Backlog

Ability to apply a rule filter to a report

This would allow you to add a filter for only conversations where your rule triggered, e.g. allowing you to focus on the breach/achievement of your teams' rules only without other rules also being considered in the displayed results.
about 1 year ago in Investigation features 0 Backlog

Ability to create a View or View conversations from metric data in Analytics

As soon as there are more than 10 conversations contributing to a metric, it becomes very difficult to filter them further. Being able to save the metric results into a view would make them easier to view within the app or to group together so tha...
about 1 year ago in Investigation features 0 Backlog

Make it easy to reset default style in composer

No description provided
about 1 year ago in Compose - write efficiently with quality 0 Backlog