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Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.
over 1 year ago in Knowledge Base 0 Backlog

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.
over 1 year ago in Existing integrations 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
about 4 years ago in Analytics - Permissions 0 Backlog

Textedly integration

No description provided
over 1 year ago in Developer Platform 0 Backlog

Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided
almost 3 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

Saved searches

When users are searching for the same topic over and over again, they would like to be able to save the view on their sidebar for easier access. Some of the things they are searching for again and again are their @mentions. or certain tags that ma...
about 4 years ago in P1 navigation - left pane 0 Backlog

Snooze along with teammate

Sometimes I need to snooze an email to the same time as a teammate. When I see "[teammate] snoozed this until [time]" at the bottom of an email, it'd be nice to have the option to click and match that snooze, rather than go over an snooze it manua...
over 1 year ago in Snooze 0 Backlog

Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
over 1 year ago in Knowledge Base 0 Backlog

Convert string to teammate group (using teammate group name)

No description provided
over 1 year ago in Smart rules 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
over 1 year ago in New integration requests 0 Backlog