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Improve UI to manage multiple channels in Inboxes

Each individual team could be working with upwards of 50 customers, so when we are looking to link each client email domain to one shared inbox, the current UI makes it very difficult to manage and review. Similarly for setting Rules, there is no ...
about 1 year ago in Core Product Experience / Workflows 0 Backlog

Plugin SDK — ability to list all messages in a conversation

Currently, the listMessages method in the Plugin SDK only lists the messages visible to the user, rather than all messages in a conversation.Although there is a workaround to use the Core API to list messages in the conversation instead, this is n...
about 2 years ago in Plugins / SDK 0 Backlog

Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
about 2 years ago in Core Product Experience 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
about 1 year ago in SMS 0 Backlog

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
about 2 years ago in Core Product Experience 0 Backlog

Whereby calendar integration

It would be nice to see more video conferencing solutions integrated. We use whereby.com for example. In our case we'd just need a link to be added to the location of an event.
about 2 years ago in New integration requests 0 Backlog

Ability to archive a conversation in a shared inbox for a single user, rather than the team

Option to archive a conversation from a team inbox for just one user instead of the entire team
about 2 years ago in Core Product Experience 0 Backlog

In a team inbox, have a badge that shows if a message is read by me, read by a team mate, or read by no one.

No description provided
about 2 years ago in Core Product Experience 0 Backlog

ontimesuite.com calendar integration

Integrating calendar with one time suite
about 1 year ago in Calendar - other 0 Backlog

Suggest "@" value based on the users' workspace

We have been running into assignation problems recently, since we have homonyms between our usernames. People are used to "@" quickly in order to be efficient, however they sometimes do not look closely enough, and click "Enter" on the first sugge...
about 1 year ago in Comments / @ mentions 0 Backlog