All ideas

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Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)

almost 2 years ago in Core Product Experience 0 Backlog

2 VOTE

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.

almost 2 years ago in Developer Platform 0 Backlog

1 VOTE

Hitting enter instead of being required to hit send in chat bot

It is very unfriendly to require our customers to click on the send button in the text box versus just hitting enter. Please add this to a coming list of upgrades :)

11 months ago in Chatbots 0 Backlog

2 VOTE

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...

almost 2 years ago in Desktop 0 Backlog

2 VOTE

Prioritize displaying contact name over sender information

When a message is received in Front, the name of the contact saved in Front should be displayed over the sender information provided in the message headers.

almost 2 years ago in Contacts 0 Backlog

2 VOTE

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.

almost 2 years ago in Security 0 Backlog

1 VOTE

Status Page on Chatbot

would be useful to have the ability to embed our status page on the chatbot - alongside the chatbot and knowledge base. similar to this status page but for our product: https://www.frontstatus.com/

12 months ago in Chatbots 0 Backlog

2 VOTE

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...

almost 2 years ago in Workflows 0 Backlog

4 VOTE

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"

almost 4 years ago in Load balancing 0 Backlog

1 VOTE

Salesforce CRM Sync - Ability to pause sync

Conversation with 1Password: https://front.frontapp.com/open/cnv_g26u81v?key=y8gnIViExQSIiBqOCwVNbfGv71w3skhQ

12 months ago in Existing integrations / Other (Contacts) 0 Backlog

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