Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
[context] Connect an External Knowledge Source to Front to suggest replies by email
Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
The ability to collapse subtags under the parent tag on the mobile app
It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom