Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 1627

CallRail integration

https://www.callrail.com/
over 1 year ago in New integration requests 0 Backlog

Add activity in-line when email has automatically Smart Merged

Our team has very long and complex correspondence day to day and it does become difficult at times to realize at what point an email has been smart merged. It would be ideal if this was highlighted at point of merge in the email or at the latest u...
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Agile CRM integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Box integration

No description provided
over 2 years ago in New integration requests 0 Backlog

Facebook channel — support for receiving and replying to reviews

We would really love to be able to see and respond to our Facebook reviews via Front, like we can with comments and DMs.
over 1 year ago in Existing integrations 0 Backlog

Save search location change even if no search is submitted

I constantly find myself changing the default search target from "All inboxes" to "Inbox". I can't think of a case to always want to search all teams I have access to. I think the default should be the current hierarchy and it should remember if I...
over 1 year ago in Search location 2 Backlog

Apply logic rules to CSAT in signatures - to prevent it appearing for certain domains

We currently use CSAT survey in our collegues signatures. However i want to prevent this from appearing when we email certain domains (for instance internally. Having the ability to apply logic to say "Only show CSAT score link when X tag is visib...
11 months ago in CSAT - Customisation - Survey / Workflows 0 Backlog

Quoted Reply on Telegram or WhatsApp

I've noticed that quoting messages in replies isn't supported for Telegram and WhatsApp via Front. Replies sent through Front don't show the "in reply to message" format, unlike direct replies from personal Telegram on mobile, leading to them appe...
11 months ago in Developer Platform 1 Backlog

Different Internal & External Names

Have different Internal and External Seat Names, that way when we send emails, clients always see it's from Tenet Support, but when we need to review which agents send a message, we have separate INternal names, so we can tell.
11 months ago in Core Product Experience 0 Backlog

Allow the ability to toggle off image links upon hover

When one hovers over images in emails, the standard functionality is to show the image link very large and clear. However, image links with many UTMs and/or long URLs often take up way too much space and can affect the browsing experience of the e...
11 months ago in Core Product Experience 0 Backlog