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Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
11 months ago in Chatbots / Live Chat 0 Backlog

Add 1 hour timeslots with the "Insert meeting times" button

Right now, Front's "Insert meeting times" button only suggests 30-minutes timeslots, even when 1 hour-long or 2 hour-long timeslots are selected, with the matching duration of the timeslot selected in the modal. I think the inputted duration of a ...
over 1 year ago in Scheduling Links 2 Already available

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
11 months ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
11 months ago in Core Product Experience 0 Backlog

create a recipient folder in Front to re-use the same list for a sequence

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.
almost 2 years ago in Contacts / Outbound/Sequences 1 Backlog

Adding Last Message to Create Draft Reply

Hello, When adding a response to a conversation using the following Core API: https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts The expectation is that the created draft will include the message thread as a quote (th his...
almost 2 years ago in Developer Platform 0 Backlog

Guru Enhancement Answers

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...
almost 2 years ago in Existing integrations 0 Backlog

Set Timezone Manually

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.
almost 2 years ago in Core Product Experience 1 Backlog

Recognizing the same phone number for a contact with and without dashes

Correctly recognize contact phone numbers with numbers only and with dashes Aircall vs Front data example:Data is being sent over from Aircall, and people have to manually combine phone numbers for the same contact.
almost 2 years ago in Contact data model 0 Backlog

Bulk send / send & archive / send & snooze

I have written drafts for multiple emails that need to be sent and snoozed at the same time (example, snoozed until next Monday). I don't want to use a sequence since each emails is personalized. Right now, I need to click send and snooze for each...
almost 2 years ago in Snooze 0 Backlog