ADD A NEW IDEA

All ideas

Showing 1711

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
10 months ago in New integration requests 0 Will not do

See sent messages in delegated inbox

No description provided
about 4 years ago in Delegated inboxes 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
about 4 years ago in Load balancing 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
about 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
about 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
about 4 years ago in 3rd party 0 Backlog

Apple Watch app

No description provided
over 2 years ago in Client Platform 0 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
over 1 year ago in Core API 2 Backlog

Attachments indicator when you print

No description provided
about 4 years ago in Printing 1 Backlog

Polls in emails and discussions

No description provided
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog