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Separate KBs for different workspaces or teammate groups

We have several different departments using Front. Each department handles different things and may handle things differently than other departments. For instance, I lead the Contact Center WFM team and we have several procedures in place for how ...
over 1 year ago in Knowledge Base 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

about 2 years ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
about 2 years ago in Client Platform 0 Backlog

Please enable person accounts from salesforce to sync as contacts in Front

Specific to individual "Person accounts" in Salesforce
9 months ago in Core Product Experience 0 Backlog

View previous and new ticket status in Analytics export

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
9 months ago in Exports, API and connectors 0 Backlog

Stop reopening mails, just because an out of office notitification is received internally

Prevent a conversation from being reopened just because an out-of-office notification is received internally?
about 2 years ago in Triage - get to inbox 0 / Vacation responders 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
about 2 years ago in Views 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
9 months ago in Existing metrics 0 Backlog

Setting to disable Front search which overrules the browser search

Hi, Loving FrontApp and we have been using it for years. But the new search function (Control F) which overrules my browser search function is unfortunately not working properly. Please let us disable this search function and use the browser searc...
about 2 years ago in Search 3 Backlog

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
about 2 years ago in Developer Platform 1 Will not do