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Status Backlog
Categories Insights
Created by Guest
Created on Jan 8, 2025

View previous and new ticket status in Analytics export

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team to understand how to do staffing better and get more custom insights into how the conversations flow through stages.

  • ADMIN RESPONSE
    Jul 30, 2025

    Your idea is now live and open for voting.

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